Terms and Conditions

1. Agreement to these terms

By creating a Bill-O-Fast account or using the service, you agree to these terms. If you are accepting them for a business, you confirm you are authorised to bind that business. If you do not agree, do not use the service.

2. What the service is

Bill-O-Fast is web-based billing software for retail counters. It provides point-of-sale billing, stock tracking, PDF invoices, customer history, sales reporting, and optional delivery of invoices over WhatsApp.

It is a record-keeping tool. It is not accounting software, tax advice, or a substitute for advice from a qualified professional. You remain responsible for the accuracy of your prices, your tax rates and your statutory filings.

3. Accounts and approval

• You must give accurate details when signing up and keep them current.
• A new shop is reviewed before it can trade. An administrator approves, rejects or defers each signup. Approval is not automatic and is not guaranteed, and we may reject an account without giving a reason.
• You are responsible for everything done under your account, and for keeping your password to yourself. Tell us at once if you believe your account has been used by someone else.
• You must be at least 18 and able to enter a contract.

4. Your data stays yours

The products, bills and customer records your shop creates belong to you. We claim no ownership over them. We store and process them only to run the service for you, as set out in the Privacy Policy.

Where you enter a customer’s name and phone number, you confirm you are entitled to do so and to send that person their invoice. You are the controller of your customers’ data; we process it on your instructions.

5. Acceptable use

You agree not to:

• Use the service for anything unlawful, or to sell goods you may not lawfully sell.
• Issue invoices that are false, or use the service to mislead a customer or a tax authority.
• Attempt to reach another shop’s data, probe or bypass the app’s access controls, or interfere with the service for anyone else.
• Send unsolicited marketing to phone numbers collected through the app.
• Resell, sublicense or white-label the service without our written permission.
• Run automated load against the service beyond ordinary use, or scrape it in bulk.

6. WhatsApp delivery

WhatsApp delivery is optional. Invoices are sent from our own Meta WhatsApp Cloud API number, on your behalf: you need no Meta account, no WhatsApp Business number and no approved message template of your own, and there is nothing to set up in your account. We pay Meta’s per-message fee for receipts sent this way — see section 8.

• Meta’s own terms and business messaging policies govern every message sent for your shop. We handle the technical side of that — registering the number, keeping message templates approved — but how you obtained a customer’s consent to be messaged is your responsibility, and you must not ask us to send anything a customer did not agree to receive.
• We cannot guarantee delivery. Messages can fail for reasons outside our control: an invalid number, a blocked business, an expired token, a Meta outage or a spend cap. The receipt screen reports the delivery status, and a share button is always available as a fallback.
• Because one number serves every shop on the service, Meta’s judgement of it is shared. If enough customers block or report messages, Meta restricts the number and receipts stop for everyone — which is why the acceptable-use rules in section 5 are enforced strictly for anything sent over WhatsApp. We may switch delivery off for a shop, without notice, to protect it.

7. Availability

We aim to keep the service running but do not promise uninterrupted availability. It may be unavailable during maintenance, or because of a fault at a hosting, database or messaging provider we depend on.

We may change, add or remove features. If a change materially reduces what the service does for you, we will give account holders reasonable notice.

8. Fees

Where the service is offered to you free of charge, it is provided as-is and we may introduce charges in future — with notice, and never retroactively for a period you have already used. Meta’s per-message WhatsApp fees for invoices sent through the service are covered by us and are not billed on to you. Costs charged by any third party you connect yourself remain yours and are payable to them directly.

9. Suspension and termination

• You may stop using the service at any time and ask us to delete your account.
• We may suspend or deactivate a shop that breaches these terms, that is being used unlawfully, or that puts the service or other shops at risk. Where circumstances allow, we will say why.
• On termination, your right to use the service ends. Ask before you go and we will help you get your records out.

10. Warranties and liability

The service is provided “as is”, without warranties of any kind to the extent the law allows. We do not warrant that it will be error-free, or that it will meet any particular requirement of your business.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, lost profits, lost sales, or lost or corrupted data. Where liability cannot be excluded, it is limited to the amount you have paid us for the service in the twelve months before the claim.

Nothing here limits liability that cannot lawfully be limited, including for fraud.

11. Backups and record-keeping

We take reasonable care of your data, but you are responsible for your own statutory record-keeping. Export or print the invoices and reports you are required to retain rather than relying on the service as your only copy.

12. Our intellectual property

The Bill-O-Fast software, name, logo and design are ours. Using the service does not transfer any of it to you. You may use the service as intended and nothing further.

13. Changes to these terms

We may update these terms. The date at the top of this page shows when they last changed, and we will tell account holders about material changes by email. Continuing to use the service after a change means you accept the updated terms.

14. Governing law

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute arising from them.

15. Contact

Questions about these terms can be sent by replying to any email you have received from us. See also our Privacy Policy.